so, as i mentioned the other day, my iphone went on the fritz. part of the touch screen stopped working. this was a manageable problem while i was out of town, but it wasn't one that i was going to live with much longer. i had tried the simple solutions at home, such as doing a reboot, and even went as far as reinstalling all the software and firmware through the itunes. no luck.
so, this morning i went down to our local applestore. within 45 minutes, i was walking out of the store with a new phone. sort of. i chatted with their "genius squad" or whatever they call them (really, it's genius something. that's a bit cheeky). anyhow, they checked it out, hooked it up, and verified that yes, it was broken. so, they have to send it off for repairs. that will take 3-4 days.
here is where i had wondered about what would happen when people would have to be without their phone while it was being fixed. they give you a replacement phone. well, they actually rent you a replacement for $30 while your phone gets fixed. that's pretty cool. even cooler, the guy that was helping me waved the fee entirely. so, my phone is getting fixed for free, and i have a phone to use in the meantime for free. that's pretty good service in my eyes. or is that in my i's?
btw, i skimmed my applecare agreement and it does talk about them either fixing using new & refurb parts or completely replacing the defective device. but, it doesn't say exactly what will cause which. i'm sure they do this to cover themselves rather than openly say what will cause a replacement versus a fix.
how do you like them apples?
3 comments:
Would have been nice if they'd treated me that way on my last issue. "Well, it's 20 days past the 90, you're out of luck."
i wonder if your ipod had experienced problems as quickly what might have happened. would they have sent a new one instead of a reconditioned version? i guess we may never know.
Yeah Adam, they must really hate you over there. Maybe you are on the "no help list" at Apple, you always get red flagged.
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