Tuesday, June 27, 2006

dear cable, i hate you...and love you

i've mentioned here before the frustrations that i've had with comcast, our cable provider. most revolve around frequent lack of service. i suppose that frequent isn't a fair term, as most of the time we do have service. but, every so often, the cable goes out for no apparent reason. when this has happened, i've called the customer service. they have been very courtious, but generally haven't been able to accomplish anything but schedule a tech to come out. this really isn't that helpful because the cable goes out for maybe 10 minutes and then comes back on. so, when a tech comes out three days later the cable is working fine. i can describe what happened, but unless it's happening right when they come, they can't really diagnose accurately. i should also mention that comcast did offer to comp. basically the first 2 weeks that we had service because of four service calls during that time period. then again, we've yet to see that compensation.

this morning, i was watching brazil vs. ghana. fairly enjoyable game. ronaldo had a great goal in the fifth minute. i missed the second goal. the cable, inexplicably, was out. during the game the cable went out five times. twice for 6 minutes, once for two minutes, once for one, and once for about 30 seconds. this is extremely frustrating when you are trying to watch a live event. sure, i could catch a replay later, or any missed goals on highlights. but the main reason we got cable was for the world cup. i wanted to be able to watch any game i chose to watch. so, this b.s. doesn't cut it. in fact, i did miss the second goal by brazil. watching the replay of the goal later, there was an obvious offsides call missed. the third goal by brazil was much closer, but still was perhaps offsides.

this is why i hate cable.

but, i love cable for other reasons. like on demand. today i watched concert footage of johnny cash from 1994, and watched concert footage of the cure. previously i've watched the dresden dolls and radiohead. and there is a lot of other good, free stuff available on demand. that is, when you've got service.

6 comments:

edluv said...

also, coming soon, a blog about yesterday's trip to yosemite national park. a tough decision to make during the world cup, especially since i would have loved to spent the morning rooting against italy. another game where the ref's jobbed a team. that call against australia was complete b.s. there is no way that the incident at the end was a foul. i have no idea how you could see that play live and call a foul. replay only makes it so much more obvious that it wasn't.

edluv said...

they also just added the game scene it onto on demand. awesome! i love trivia

kendalljean said...

you forgot to mention karaoke!

Scott and Malisa Johnson said...

I hate playing trivia with you Ed. It makes me feel stupid.

edluv said...

oh yeah, kareoke too. but, it's not that fun to sing at home alone with my tv.

i think the problem is with the cable box. if it from the wall into the tv (or my vcr as it is) i get reception even when the service through the box is out. unfortunately, this doesn't allow for all the digital service that i pay for. so, tomorrow i'll be calling comcast to ask for a new one.

Anonymous said...

ours had problems when we first moved last year, but after 4 service calls, 2 new boxes and a guy spending about an hour in our attic, it seems to be better. the only real problems now seem to be when lightning strikes too close to the house (which happens more often than I'm comfortable with).

and I learned long ago at a collegium retreat that it's far better to play trivia games partnered with Ed than against him.